Privacy Policy
Last modified: March 11, 2021
This page contains information about the type of data collected from you when you use our application (“Application”), how we use, share, retain and protect such data, as well as about the choices you have regarding that data.
Who We Are
The Application is provided by the German company Structured Path GmbH (“us,” “we,” or “our”), operating from Bayrische Str. 8, 01069 Dresden, Germany. We are the controller responsible for the processing of personal data through the Application with regard to GDPR and CCPA compliance.
Information Collection and Use
We collect the necessary data in order to provide you with our Application, as well as to improve the product. This data may contain certain personal information or personally identifiable information that can be used to contact or identify you (“Personal Data”).
Usage Data
For the purpose of improving our product, we periodically collect information on how the Application is accessed and used. This information includes your device model, screen resolution, OS version, app version, locale, and language settings. The collected information is associated with a pseudonymized device identifier and isn’t linked to any personally identifiable data. The data is transferred to and stored with App Center operated by Microsoft (see below).
Diagnostic Data
To improve the stability and performance of the Application, we collect anonymous crash reports that help us troubleshoot issues. The crash reports are collected on unexpected terminations and sent to App Center operated by Microsoft (see below).
Contact and Support Emails
Should you email us directly or via the contact form on our website, we will collect the data provided, including your contact details, in order to respond to your email and for necessary follow-ups. Email data is stored with our email hosting provider Blueboard (see Third Parties).
Additionally, all support inquiries, along with your contact information, are stored with Freshdesk, our helpdesk software operated by Freshworks (see Third Parties). Contact information includes your email address or Twitter handle depending on how the request is submitted, as well as your name if provided.
We will not share the data you enter into the contact form or send us via direct email with any other third party without your permission, and we will process it only with your consent per Art. 6 (1) (a) GDPR. You may revoke your consent at any time by sending us a request. The data processed before we receive your request may still be legally processed.
We will retain this data until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer applies (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
You can find more information on Freshworks’ privacy policy at https://www.freshworks.com/privacy.
Third Parties
We make use of third-party companies and individuals to facilitate our Application, or to assist us in analyzing how our Application is used.
We share your information only with your explicit consent, or where permitted by data protection law. The information we share is limited to the data necessary for these third parties to provide their services, and they are obligated not to disclose or use it for any other purpose.
Blueboard
Blueboard s.r.o.
Holzova 134
628 00 Brno
Czech Republic
Purpose: Email hosting
Personal data: Email traffic data
Place of processing: Czech Republic
Freshworks
Freshworks Inc.
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
USA
Purpose: Help desk service
Service: Freshdesk
Personal data: Contact information and support inquiries
Place of processing: Germany
Microsoft
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399
USA
Purpose: Usage analytics and diagnostics
Service: App Center
Personal data: Usage data, crash reports
Place of processing: USA
Data Transfer and Security
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside of Germany and choose to provide information to us, please note that we transfer all data, including Personal Data, to Germany and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We take the protection of your Personal Data very seriously and will take all steps reasonably deemed necessary to ensure that it is treated securely and in accordance with this Privacy Policy. We disclose and transfer your Personal Data only to the Third Parties listed in this Privacy Policy. We will not transfer your Personal Data to an organization or a country unless there are adequate controls in place, including the security of your Personal Data.
Data Disclosure
We may disclose your Personal Data in the good faith belief that such action is necessary:
to comply with a legal obligation;
to protect and defend the rights or property of Structured Path GmbH;
to prevent or investigate possible wrongdoing in connection with the Application;
to protect the personal safety of users of the Application or of the public;
or to protect against legal liability.
Children’s Privacy
Our Application does not address anyone under the age of 18 ("Children"). We do not knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information from our servers.
Your Rights in Fulfillment of the GDPR
Right to Disclosure. You have the right to ask for confirmation as to whether your data is being processed, and you have the right to access this and further information, as well as a copy of the data in accordance with Article 15.
Right to Rectification. In accordance with Article 16, you have the right to ask for the completion or correction of data concerning you.
Right to Delete. In accordance with Article 17, you have the right to request that the data in question be deleted without delay or, alternatively, to require a restriction on the processing of data in accordance with Article 18.
Right to Restriction of Processing. Under certain conditions, which are regulated in Article 18, you have the right to restrict the processing of your Personal Data. Requirements are, e.g., the omission of the necessity of the data for the original purpose or if there is reasonable doubt as to the accuracy of this data in our processing. While the processing is restricted in accordance with Article 18, the data in question may be processed only with your consent or in connection with legal proceedings, except for its storage.
Right to Data Portability. You have the right to request all data you provided to us in common, machine-readable formats in accordance with Article 20. We will provide you with instructions to obtain your data in cases where we do not have direct access to the requested data.
Complaint Law. According to Article 77, everyone has the right to lodge a complaint with the competent supervisory authority.
Right to Withdrawal. You have the right to revoke granted consent under Article 7 (3) with effect for the future.
Right of Opposition. Article 6 (1) (e) or (f) formulates the lawfulness of data processing without the explicit consent of the data subject. You have the right to object at any time to any such processing of your data in accordance with Article 21 in the future. The objection may, in particular, be made against processing for direct marketing purposes.
In this context, we explicitly document that we do not perform any data processing for the purpose of profiling users or for the purpose of automated decision-making.
Your Rights in Fulfillment of the CCPA
The California Consumer Privacy Act (“CCPA”) provides consumers with specific rights regarding their Personal Data. You have the right to request that we disclose certain information to you about our collection and use of your Personal Data over the past 12 months. In addition, you have the right to request that we delete Personal Data collected from you.
We do not sell your Personal Data and will not discriminate against you for exercising a CCPA right.
In compliance with California law, should you choose to exercise your applicable CCPA rights, we will not charge you different prices or provide you a different quality of service. If we ever offer a financial incentive or product enhancement that is contingent upon you providing your Personal Data, we will not do so unless the benefits to you are reasonably related to the value of the Personal Data that you provide to us.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy of our Application at any time. Changes and clarifications will take effect immediately upon posting on the website. You are advised to review this Privacy Policy periodically for any changes.
In case we make material changes to the Privacy Policy, we will notify you here and via the email newsletter that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email at mail@diagrams.app. Our further contact details can be found in the Legal Notice.